You’re running a B2B eCommerce platform and finding that keeping track of inventory, sales, fulfillment, deliveries, and returns for your customer is an exhausting and challenging task. 

 Enter the B2B Order Management System (OMS), a tool that can help you keep everything in check.

Managing a B2B organization is already a complicated task, but ensuring that customers have a seamless experience with your platform while hiding the complexities of the OMS can prove to be an even bigger challenge.

For starters, the right OMS will help you solve your unique business challenges such as order processing, inventory management, and customer service.

 Another valuable feature is the Distributed Order Management (DOM) or Order Orchestration solution, which helps manage the complexity of multi-channel ordering. This solution automates the allocation of orders across your distribution network.

For maximum efficiency and cost-saving benefits, it’s best to have your OMS in the cloud. That’s where Salesforce’s Order Management System comes into play.

Salesforce will integrate your B2B Commerce into its OMS which allows you to have a bird’s-eye-view of customer cases, preferences, orders and more. 

Additionally, it will provide your customers with centralized self-service, that way they can check their own order status, cancel or return a product easily. This will encourage your customers to take orders into their own hands, freeing your service reps’ time from answering repeatedly asked questions.

 Service reps will also be able to resolve cases faster by using automation to answer common questions or requests-freeing up their time to conduct important tasks. 

Investing in an Order Management System could be the key to unlocking success in your B2B eCommerce business. But investing in a Cloud-based OMS such as Salesforce is a sure-fire way to ensure your customers have a seamless experience with your platform. 

To see if Salesforce’s Order Management System could be the right fit for you and your team, contact us at Salesforce.