Enventiva, provider of customized Salesforce solutions and services, aims to build vertical Customer Relationship Management (CRM) platforms for various industries, such as manufacturing, telecommunications, professional services or nonprofits organizations. In order to implement advanced CRM systems, perfectly fitted for various business needs, the company has carefully chosen its technical partners. “We have selected widely adopted and cost-effective solutions, with proven benefits and easy implementation”, says Elie Perez, co-founder and CTO of Enventiva. “A strong ecosystem of partners is a key factor of success for sustainable Salesforce initiatives.” These partnerships allow Enventiva to deliver useful complementary features to its customers. With these different solutions, Salesforce users can dramatically increase their productivity, reach unprecedented levels of performance and get reliable and robust digital platforms to manage their customers journeys.

An ecosystem of Salesforce complementary solutions

Currently, Enventiva has selected six strategic partners. All these solutions are fully-compatible with Salesforce CRM platform:

Aircall: an advanced CTI solution for call-centers

AirCall supplies a exhaustive CTI (Computer Telephony Integration) solution, designed to address the needs of call centers. With a full plug & play integration to Salesforce, the software targets a large variety of use cases : in service desks, it helps employees process phone requests more quickly and efficiently, with features such as intelligent queuing and call dispatching. It can also be used to boost the productivity of sales teams, with power dialer and click-to-dial tools, or to support enterprise-wide collaboration.

Twilio: designing smart customer interactions

Twilio is a cloud-based API platform built for contact centers. With it, developers can build intelligent and multichannel communication systems, that improve the efficiency of marketing campaigns. Twilio allows companies to leverage all existing channels for maximizing customer engagement: voice, SMS, video, chat, WhatsApp…

IConduct: integration with 3rd parties products made easy

IConduct is a self-service integration platform, built to make integration between various business applications easy. Through a secure and web-based interface, IConduct delivers an unified view of all attributes and entities of existing applications, both on-premise and cloud-based. The solution enables Enventiva to integrate Salesforce seamlessly with third parties solutions, without adding code on the source or the target applications.

Docomotion: automating document generation

Docomotion is an interactive document generation software for the Salesforce platform. With it, business users can quickly produce all kinds of transactional and operational documents: proposals, contracts, customized forms, quotes, renewal letters… The solution uses Salesforce Process Builder and Visual Flow for document design and production: this way, document-based processes can be automated.

FormTitan: customized and powerful forms

FormTitan is a powerful form-builder wizard, with pre-fill and dynamic fill capabilities. It has a bi-directional integration with Salesforce. The solution can generate PDF documents, support approvals workflows and collect secure payments. It also includes an engine dedicated to conversion rate optimization, which provides relevant tips to improve the design of the forms.

OwnBackup: protecting Salesforce data

The more precious asset in a CRM platform is the customer data. This is why Enventiva has selected OwnBackup as a technical partner. The solution protects all Salesforce data through advanced backup and replication tools. With recovery and data security features, it is a strategic add-on to every Salesforce project, that secures implementations and prevents data losses.

Future roadmap: pre-built vertical accelerators

As a full blown Salesforce integrator and consulting company, Enventiva also plans to deliver pre-built vertical accelerators. “The shorter the implementation takes, the quicker our clients can achieve the first benefits of their Salesforce platforms. Accelerating the projects is key to maximize the return on investment and reduce the time-to-market”, says Yaki Azoulay, Co-founder and CEO of Enventiva. For small and medium businesses, industry-specific packaged solutions are especially interesting: often, these companies have limited resources and can’t devote too much time to IT projects. However, they share the needs of larger companies: like them, they must digitize their business processes and implement marketing and sales best practices to stay competitive. With preconfigured solutions, they can gain weeks, sometimes months on their CRM initiatives, without making key collaborators unavailable for too long. They keep their resources for day-to-day business, while benefiting from advanced CRM software to sustain their growth.