OpenAI’s Chat GPT, in collaboration with Salesforce, presents remarkable opportunities to elevate sales teams’ performance through its advanced natural language processing capabilities. By integrating Chat GPT into Salesforce, sales professionals can optimize their workflows, enhance customer interactions, and propel revenue growth. In this article, we…
Salesforce Health Cloud is a special cloud-based technology for healthcare that stores all of a patient’s health information in one place. This helps doctors and nurses see everything they need to know about a patient’s health in one spot, which makes it easier for them…
Buying new software isn’t enough for digital transformation success. Organizations need to integrate their data, devices, and apps quickly to deliver faster and consistently. To do this, they need smooth connectivity. But, traditional approaches can cause disruptions. What Makes MuleSoft a Great Choice? Traditional ways…
Salesforce B2B Commerce Cloud is a premium e-commerce solution designed specifically for businesses operating in the B2B space. Well-known companies have leveraged this solution to streamline their daily e-commerce operations, and your company can too. If you’re a business seeking to enhance your e-commerce website,…
The manufacturing industry has been slow to make changes to how they work. Many companies still use old methods that could be made better by using Salesforce Manufacturing Cloud. Salesforce Manufacturing Cloud was made in 2019 to offer a new way for manufacturers to see…
You’re running a B2B eCommerce platform and finding that keeping track of inventory, sales, fulfillment, deliveries, and returns for your customer is an exhausting and challenging task. Enter the B2B Order Management System (OMS), a tool that can help you keep everything in check. Managing…
In the digital era, the success of a company tightly depends on its ecosystem. In Business-to-Consumer markets, building strong communities of customers, partners or employees is a well-known differentiator, used by many famous brands. For Business-to-Business industries, this is also becoming more and more true….
In April 2019, Salesforce Research published the third edition of its State of Service Report. More than 3,500 professionals of customer service answered this survey. The results confirm that customer service organizations are facing big disruptions, challenged by the new expectations of customers. 1. Transforming…
You can’t optimize something you don’t measure. Metrics are essential to provide visibility on your sales processes, so that you can improve them. They help you to identify the most promising leads and build efficient lead-to-cash processes. In Salesforce solutions, companies have access to many…
Salesforce Summer’ 19 is coming. As the the last release was a clear success, the popular features included in it may give us some insights on the key areas Salesforce is working on. Enventiva has selected a few topics that may come back on the…
Wherever they look, companies are surrounded by unstructured data, such as customer’s emails, meeting notes, social media comments, not to mention images and videos. Many tools exist to collect and store such data. But without further analysis, this raw data gets very few, if any…
According to a recent survey, 33% of customers who leave a brand relationship do so because their interactions lack personalization. The same study outlines that only 22% of customers worldwide agree that they buy from companies that take their needs, preferences and past interactions into…
